A client was carrying real financial loss from assets that never came back — laptops, headsets and equipment issued to agents who absconded or resigned without returning them. Tracking and recovering that equipment was slow, manual and incomplete.
The challenge
- Assets issued to agents were not reliably returned on exit
- Absconded and resigned agents left equipment unaccounted for
- Manual tracking made recovery slow and the financial loss hard to contain
What we did
- Designed a customized asset-retrieval solution around the client's exact process
- Built ARMS — the Asset Recovery Management System — to manage it end to end
- Connected asset issuance, agent status and recovery into one accountable workflow
- Gave the client visibility of what is out, with whom, and what is owed on exit
Why the client chose CYTECH
- Client-centric solution design — we started with the client's pain, not a product we already had
- Continuous improvement — we kept looking for a better answer, and built one
Feeling the client's pain
Building ARMS was our way of showing the client we feel the pain with them. We do not stop at supplying equipment — we look for the problem behind the problem and build ways to solve it.
Built for the long run
- End-to-end service ownership — we own the outcome, not just the delivery
- Client partnership — we keep improving the solution as the challenge evolves
Outcome
A recurring financial loss became a managed, visible process — and the client gained a purpose-built system, ARMS, to keep it that way.