Solutions
Purpose-Built Services Solutions
Not every business problem can be solved with an off-the-shelf application. We understand the problem first, then build the technology around it.
CYTECH platform
Service360
AV service management
Service360 is CYTECH's AV service-management platform — the operating system behind the Premium AMC. A live asset register, incident and request management with an enforced SLA clock, preventive maintenance, spares, loaner and OEM / RMA management, and evidence-based reporting all live in one place, so every service event is coordinated, measured and provable.
Core capabilities
Service challenges it solves
Downtime at the worst moment — any occupant logs an AV failure in seconds via the room QR or portal; the SLA clock starts on the spot and the ticket is triaged, dispatched and driven to resolution.
No proof of SLA performance — every ticket is timestamped and scored On track / At risk / Breached against its priority clock, with monthly SLA / KPI evidence generated automatically.
No clear asset register — a live register maps every device site → room → device with QR tags, warranty status, criticality and last / next preventive maintenance.
Missed preventive maintenance — scheduled per-room visits with checklists, photos and client acceptance, plus due / overdue tracking across the estate.
Slow OEM & RMA handling — OEM cases backed by back-to-back support agreements, RMA tracking and a documented 24-hour ETA, with a workaround or loaner held until the permanent fix.
Blurred accountability — one system, one accountable owner, tiered auto-escalation from service desk to OEM, and a client portal for shared, live visibility.
Manual reporting & governance — per-incident Service Reports plus monthly SLA / KPI and quarterly governance, all produced from one source of truth.
SLA-credit exposure — timestamped evidence separates workaround from permanent fix and captures client-side dependencies — protecting the KPI record and both parties.
The outcome
Less downtime, provable compliance, one record — with Cypress Technologies, Inc. as the single, accountable point of contact for the whole estate.
CYTECH platform
ARMS
Asset Recovery Management System
ARMS is a single platform that manages the entire lifecycle of company-issued IT assets — from the moment they're handed to an employee, through separation, to the recovery of anything not returned. It ties onboarding, offboarding, and asset retrieval together in one system of record, owned by Technology.
Business challenges it solves
Asset loss from departing / work-from-home staff — closes the gap where issued laptops, monitors, and peripherals go unreturned after resignation, protecting real hardware value.
Stale or incomplete exit data — captures and verifies each employee's contact details, an emergency contact, and the exact assets issued (with serial numbers) at onboarding, so the information needed to recover an asset is already current when someone leaves.
Slow, fragmented hand-offs — removes the delays and data loss between HR, Facilities, and Technology by running the whole chain (issue → account → separate → return → recover) in one place; separation automatically triggers the return and, if needed, the recovery case.
Manual paperwork and tool sprawl — replaces separate e-sign and ticketing tools with built-in QR / e-signed accountability undertakings, automated emails, and in-app tasks.
Accountability and compliance gaps — every asset is tied to a signed undertaking with data-privacy (RA 10173) consent and a full audit trail.
Lack of visibility — dashboards and a built-in AI assistant let staff instantly answer questions like "what assets were issued to this employee?" or "which cases are still outstanding?"
Billing leakage and disputes — tracks recovery billing per case so nothing recovered goes unbilled and nothing unrecoverable is over-billed.
Want to see these in action?
Tell us what you are trying to achieve and we will come back with a considered approach — not a generic brochure.