CYTECH was engaged to commission a set of enterprise collaboration spaces — boardrooms, meeting rooms and training rooms — and bring them onto one consistent, well-supported standard.
The project
- Boardrooms, meeting rooms and training rooms commissioned end to end
- Multiple technology partners integrated into a single, consistent experience
- Standardized control so every room behaves the same way
- Full testing, commissioning and handover
Technology partners integrated
- Crestron, Biamp, Shure, Poly and Cisco, brought together into one standard
Why the client chose CYTECH
- Client-centric solution design — we started with how the rooms would actually be used, not a product catalogue
- Single point of accountability — one team coordinating every partner, trade and handover
A relationship that continued
We proved our worth through the work, and the engagement did not end at handover — the client kept CYTECH on as their long-term technology partner.
To serve them better, we built Service360, a service management platform that gives the client a single, 360-degree view of every serviced room and device — preventive-maintenance schedules, support tickets, SLA performance and service history in one place.
Built for the long run
- End-to-end service ownership — from design and commissioning through maintenance and support
- Service governance and transparency — documented maintenance, ticketing and SLA reporting
We stay accountable for the life of the solution, not just the day of the install.
Outcome
A one-off commissioning project became a continuing service relationship — CYTECH remains the client's long-term technology partner, now supported by Service360.